Frequently Asked Questions

What package do I need for my PC?

We have a variety of packages available to suit your needs. You can compare our packages on our website or give our customer services team a call and they will happy to help you decide which package to choose.

What I need For Remote Support?

You just need to have an internet connection for your pc or laptop and leave the rest to our technical experts.

What if my internet is slow?

Not a problem! we are able to work on any internet connection speed. A slower internet connection means that the repairing session may last slightly longer.

Do you help to remove viruses/spams?

Yes our tech expert help you to remove your windows viruses and malwares.

Is Remote Session Is Secure

Yes. Our tech expert use TeamViewer application for remote connection which is a very secure remote desktop application to use. All versions feature completely secure data channels with key exchange and AES (256 Bit) session encoding, the same security standard used by https/SSL. You can lean more on TeamViewer's security on their website here.

Is your work guaranteed?

We give 30 days money back guarantee to our customers. For further details see our Refund Policy.

Are there any additional charges for your services?

No, we only charge an annual package price which covers you for unlimited support 24/7. If there are any extra costs involved, we will advise you prior to the repair.

What is required for remote session?

Download TeamViewer Application From Here.

Fore Remote Connection Install this Software in your windows and give your user id and pass to our tech expert.